Refund/Exchange Policy
-At Opura Cosmetics, we are committed to ensuring that you are completely satisfied with your purchase.
If you are not fully satisfied with your order, we offer a straightforward refund and exchange policy.
Eligibility for Returns and Exchanges
– Items must be returned within 30 days of purchase.
-Products must be unused, unopened, and in their original packaging
-Proof of purchase is required for all returns and exchanges.
How to Return or Exchange an Item
1. Contact Us: Reach out to our customer service team at: info@opuracosmetics.com or +15128064987. to initiate your return or exchange.
2. Return Shipping: You will be responsible for the cost of return shipping, unless the item is defective or the wrong item was sent.
3. Processing Your Return: Once we receive your returned item, we will process your refund or exchange within 5-7 business days.
Exceptions
– Final sale items cannot be returned or exchanged.
– For health and safety reasons, opened skincare and haircare products may not be eligible for returns.
Refunds
-Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to reflect in your account.
Contact Us
If you have any questions regarding our refund/exchange policy, please contact us at: info@opuracosmetics.com or +15128064987.. We’re here to help!
